The guarantee
If the service does not work correctly on your setup and we are unable to fix it, you can request a full refund within seven days of purchase. We would much rather solve the problem — most issues are app settings or network configuration and take minutes.
Take the trial first
We offer a free trial specifically so you can confirm the service works on your device, your connection and with the channels you care about before paying. Testing first prevents almost every refund situation, and we will always issue a trial on request.
What is covered
Streams that will not play at all on a supported device; credentials that do not activate; a documented fault on our side that we cannot resolve within a reasonable time; and duplicate or accidental payments.
What is not covered
A change of mind after the service has worked as described. Problems caused by your own internet connection, your device or your internet provider blocking the service. Specific channels that were never advertised as included — ask before buying and we will confirm. Accounts terminated for credential sharing or redistribution.
Partial periods
Refunds are for the current subscription period. Because pricing is prepaid and non-recurring, there is no pro-rata refund for an unused portion after the seven-day window has passed.
How to request one
Message us on WhatsApp or email support@tivo8k.online within seven days of purchase. Include the email or number used at purchase and a short description of the problem. We will attempt a fix first, and if that fails we process the refund.
How long it takes
Approved refunds are issued to the original payment method within five to ten working days, depending on the processor. Cryptocurrency payments are refunded to a wallet address you supply.
Chargebacks
Please contact us before raising a chargeback. A chargeback opened without contacting us first will terminate the subscription while it is investigated, and we will supply the payment processor with the delivery record.
Questions about this document go to support@tivo8k.online, or the WhatsApp number on the contact page.